Refund policy
Returns & Exchanges
We want you to love your Sandbar bag. If something isn’t right, we’re here to help.
Full-Price Purchases
Items purchased at full price are eligible for return within 15 days of delivery. Items must be unused, in original condition, and with all original packaging.
Discounted & Promotional Orders
Items purchased using discount codes, promotions, or influencer offers are not eligible for refunds.
These items may be exchanged or issued store credit only.
Exchanges
We offer exchanges for the same item in a different color (based on availability). If your preferred option is not available, store credit will be issued.
Return Conditions
To be eligible for any return or exchange:
- Item must be unused and in original condition
- Item must be free of damage, stains, or wear
- Return must be requested within 15 days of delivery
Shipping
- Original shipping costs are non-refundable
- Customers are responsible for return shipping costs unless the item is defective or incorrect
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will make it right.
How to Start a Return or Exchange
Please contact us at TheSandbarCollective@gmail.com with your order number and request.
Note: Orders placed using discount codes are eligible for exchange or store credit only.